having problems with dlspeed

hey guys,
just wanted to alert you all as to a problem i'm having with dlspeed online. back at the end of february i finally got up the courage to order a set of magnacore wires from xtreme2. so i waited and 2 weeks into march went by, then i finally contacted him, and about week later, after i posted her on the forums, and called his store number i finally got a reply from him stating that they were on "backorder". i can understand that, it happens. so march slipped by and now we're two weeks into april, i called a few times, no response. he's charged my credit card, has my money, and i still have no magnacore wires. i decided to call magnacore corp. directly, and spoke with steve, in vendor services and explained my problem. he said there is no backorder,and they are in fact "in stock" so steve doesnt understand why xtreme2 is telling me they are on backorder. they are consdidering banning him from selling their products. has this ever happened to anyone else? i placed another call to xtreme2 today stating my conversation with steve, and that i was prepared to go legal routes with this unless my wires were sent.

Damn...

keep the pressure on, hopefully you get the wires or at least your money back.

Wish I would've known this before I ordered my springs. I guess I can look forward to this being a pain in the ass.

Sorry I was away from the phone all day today, and didn't get your message until just now. My distributor has been telling me that they were on backorder, and told me that he would let me know when they got in, so I wasn't bothering him about it. Not sure if they just haven't gotten a set in themselves or if he forgot to call me, but I will call him first thing in the morning to get this straightened out.

We've been in a little financial trouble here as of late due to sales being down with the economy along with a credit card fraud issue that left us nearly a grand in the hole, so I have been running around like crazy trying to get this handled. Sorry about the lack of contact, but I will call first thing in the morning to get these orders straightened out.

Since we have a limited number of people on the phones, we can't always guarantee an answer. E-mail is by far the fastest way to get ahold of us, as hard as it may seem. I haven't been on here much lately, and my account doesn't e-mail me when I get a PM, so sorry for not replying to those. But I will see what we can do to make this better.

hey extreme 2...any news on the shift linkage yet???
its been awhile since i placed my order on that one too

NYChevoo

you have a recourse. simply call your credit card company and dispute the charge. Tell them it never shipped and they will charge it back to the vendor and refund you any interest that accrued on the balance. Then just reorder from another vendor like summit racing or jc whitney.

A word to DLspeed, I understand that you say you had issues, but customer service is number 1, especially in this economy. with consumers making less purchases it is imperative that every purchase is handled properly. Your website should have stated that the product was backordered at the time he purchased it so he could make a decision whether to buy it and wait or go somewhere else. Also you say you have not been here lately, but you advertise here to a captive aveo audience, so if you want business, you need to check here daily for pm's

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Originally Posted by AveoRob

NYChevoo

you have a recourse. simply call your credit card company and dispute the charge. Tell them it never shipped and they will charge it back to the vendor and refund you any interest that accrued on the balance. Then just reorder from another vendor like summit racing or jc whitney.

A word to DLspeed, I understand that you say you had issues, but customer service is number 1, especially in this economy. with consumers making less purchases it is imperative that every purchase is handled properly. Your website should have stated that the product was backordered at the time he purchased it so he could make a decision whether to buy it and wait or go somewhere else. Also you say you have not been here lately, but you advertise here to a captive aveo audience, so if you want business, you need to check here daily for pm's

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You are very right, Im not looking to start a fight here but I would also like to make another valid point:
This forum has a history of vendors coming on here and saying that they can make X part but we need X amount of dollars. Everybody gets all excited about it and says that they want this part. Then the time comes to pay up and then the excuses start flying. That is very frustrating to a vendor and I have had my guilty share of such activities, I admit, but now I know when to keep my mouth shut when offers come up like this unless I know I can carry through. This does not excuse xtreme but I can understand him not coming on here much anymore, and just dealing with us from his site which is his domain.

Now back on topic: Whats the word?

Any improvement?

Hey guys, still waiting to hear what the word is. As of yet.......no wires.

Fred, sorry about the delays. Finally got this in. Will have you a tracking number in the morning.

Michael and Travis, got your springs ready to go as well. Will have tracking numbers for those as well.

any news on the shift linkage???

Thank you xtreme2. Couldnt have come at a better time. Think I'm only firing on 3 cylinders. Not really but wires are really shot.

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Originally Posted by one_man_jam

any news on the shift linkage???

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Still not getting much interest on the bulk buy. Might just have to refund your money unless we can really get something going...

aw man =(
seriously... no one wants the shift linkage

as sad as it may be... I'll give you credit toward something else too if you want it...

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Originally Posted by one_man_jam

aw man =(
seriously... no one wants the shift linkage

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i want it but he said not to send money until more people committed..

Well, hopefully that tracking number will be posted so I can find out the status of my wires.

Just e-mailed Michael Glaude, his just went out. Still waiting to hear back on yours. Should be today.

hey xtreme 2 what can you do for me on a set of magnecor ignition wires and some ngk spark plugs...i am about due for a change =)

Ok, I'm happy! It was like Christmas today! My new Magnacore wires finally arrived for the Aveo! Going to install them tomorrow!

one_man_jam, that'll work. replied to your PM.

NYChevoo, yay! Sorry it took so long to get those out to you.

So it's been almost 2 months now and still no springs. I was told they were shipped a month ago but said he didn't have a tracking number. 2 sent e-mails, 0 replies...kinda pissing me off. I would get them from someplace else but I can just imagine how hard it would be to get my money back from them.

I am not aware that you ordered a set. The 2 sets are the only ones we have on file as being ordered.

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Originally Posted by 07_aveo

So it's been almost 2 months now and still no springs. I was told they were shipped a month ago but said he didn't have a tracking number. 2 sent e-mails, 0 replies...kinda pissing me off. I would get them from someplace else but I can just imagine how hard it would be to get my money back from them.

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Provide a reciept and I bet it'll get fixed fast because 2 months is nutso

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Originally Posted by NYChevoo

hey guys,
just wanted to alert you all as to a problem i'm having with dlspeed online. back at the end of february i finally got up the courage to order a set of magnacore wires from xtreme2. so i waited and 2 weeks into march went by, then i finally contacted him, and about week later, after i posted her on the forums, and called his store number i finally got a reply from him stating that they were on "backorder". i can understand that, it happens. so march slipped by and now we're two weeks into april, i called a few times, no response. he's charged my credit card, has my money, and i still have no magnacore wires. i decided to call magnacore corp. directly, and spoke with steve, in vendor services and explained my problem. he said there is no backorder,and they are in fact "in stock" so steve doesnt understand why xtreme2 is telling me they are on backorder. they are consdidering banning him from selling their products. has this ever happened to anyone else? i placed another call to xtreme2 today stating my conversation with steve, and that i was prepared to go legal routes with this unless my wires were sent.

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Do not purchase anything from DLSpeedonline. I purchased items from Lee Ament at DLSpeedonline and never recieved them. I requested a refund and haven't heard back since. This is a Scam.

Holy cow I forgot about this place, I think they left the site, we have not heard from them in a long time. You can call your bank/credit card place and you should be able to get a refund that way, but you pretty much just put a $100 bill in a old vending machine that only takes money and have no way of getting it back out...easily :D (bad analogy ;) )

Did you talk to them at all?

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Originally Posted by thehunterooo

Holy cow I forgot about this place, I think they left the site, we have not heard from them in a long time. You can call your bank/credit card place and you should be able to get a refund that way, but you pretty much just put a $100 bill in a old vending machine that only takes money and have no way of getting it back out...easily :D (bad analogy ;) )

Did you talk to them at all?

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I emailed Lee a few times and was told that I'll have it real soon, but that was in April. I asked for a refund and haven't heard back, don't expect to either! It's going to end up costing them far more than the 134$ I sent to them. I'm going to make sure that everyone possible knows about it. Nothing worse than trusting someone and getting a raw deal, and be ignored!

I can not believe that, good information for other users, thank you for letting us know.

How did you pay? I know paypal would cover it and give your money back easily.

Welcome to the forums btw, do you have an Aveo (and how did you find this thread, it is old ;D)?

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Originally Posted by thehunterooo

I can not believe that, good information for other users, thank you for letting us know.

How did you pay? I know paypal would cover it and give your money back easily.

Welcome to the forums btw, do you have an Aveo (and how did you find this thread, it is old ;D)?

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Thank you, and yes, I have a 2004, but it's been waiting for a new motor, almost 1 1/2 years now. Hope to get it going this fall, once work slows up a little. I'm not really sure what happened to it. Was working great, didn't take much fuel, no smoke, then one day while driving along, the motor quit! I was told by the garage it was towed to that the timing belt broke or slipped, and damaged the valves. I was looking to see if anyone here has had the same problem, and thought of maybe just finding a used engine rather than try and solve a mystery,,,,,,,, but then I remembered my last attempt at buying parts on-line!!! I checked to see if there was a 'buyer beware' list, and figured I'd see about the place I purchased from as well. I must say, if I had spotted the post sooner, I'd be over 100$ ahead right now! I know it's an old post, but even if only one person reads this before losing money, it's worth my time.

I paid DLSpeed Sales by paypal, probably too long ago now, and even if they did refund me, the issue is that others may have to waste time trying to get their money back, if nothing is said. I expect more from my money than just delays, empty promises, wasted time and then the feeling that somebody has intentionally pulled a fast one! I'd hate to see it happen to someone else just because I didn't take the time to mention it.

I hear you on that.

As for your engine, all you need is another head or to have the valves fix if the lower block is okay, no need for another engine. If you do not change the belt every 60k miles, you run the risk of it breaking and causing valve damage. There are a ton of threads if you want more details.

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Originally Posted by thehunterooo

I hear you on that.

As for your engine, all you need is another head or to have the valves fix if the lower block is okay, no need for another engine. If you do not change the belt every 60k miles, you run the risk of it breaking and causing valve damage. There are a ton of threads if you want more details.

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The heads are not something I can do myself, and the garage will charge less to change the engine, so if I can get an engine, a good one, that'll be the way to go.

You should be able to find a place to do a valve job for a couple hundred at max, or buy a head for $300~ and have them put it on, but either way it needs work. Maybe you can find cheap engines up there? I know some people here in the states have had trouble finding a decent engine, or they are expensive.

I haven't been able to find an engine yet, and I've been looking around for a while, but new heads, gaskets and a mechanic, will cost more than an engine, provided I can get one. I checked prices at 2 local garages, and they wanted close to 1000$ + to repair the damage, and can't confirm that it won't cost more. They both wanted near 300$ to check if the pistons have damage, so it worries me that it will cost more.

Quite a shock, but DLSpeed Sales has just issued a full refund via paypal. Though it was a long wait, having my car on jacks in the driveway waiting for parts that never came, I did get my money back. Too bad that couldn't happen before I wrote bad reviews!

A shop should be able to fix your head that you have now for under $500 (if they want $300 to check something, that is crazy). The dealer would do it cheaper lol

Good to see you got your money back!