Introduction

**Chevy Customer Svc** · 02-22-2012, 06:04 PM

Hi Everyone, I would like to introduce myself, Vanessa, as a Customer Assistance Representative from the GM Social Media group. Breanne has moved onto a new position with the company. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here.

I am excited about continuing providing excellent customer service to the forum. Thank you.

Vanessa Scott-Chevrolet Customer Service

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**Daox** · 02-22-2012, 06:08 PM

Welcome to the site Vanessa.

**AveoJunk** · 02-22-2012, 07:32 PM

LOL. guess we scared Breanne away! OK, so cut to the chase, what can you offer GM customers that they can't get on their own. Breanne offered to call a few dealerships, but thats about it. Are you ready to deal with the issues that people couldn't deal with themselves and got fed up with GM and came onto the internet to either rant or tell everybody about their problems. Are you going to make a difference? Does GM really want to fix their customer support problem, or just keep changing the names of their products.