Hello! (From Chevy customer service social media team)

[Chevy Customer Svc]

Hello everyone! My name is Breanne and I would like to introduce myself as a Customer Service Representative from the GM Social Media team. The GM Social Media team is responsible for scanning of over seventy forums, multiple facebook pages and at this time two twitter accounts, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on this site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you


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[Daox]

Welcome to the site Breanne. Its good to have you here.

For the record, she is from GM. They contacted us a while ago asking about having a representative on the forum and we agreed.

Melody mentioned that you can assist us if we have problems with dealers too? I ask because recently one of our members has been having issues and it seems the dealer isn't being the most helpful. His thread is here:

2008 Aveo5 LS 1.6L dying going down the highway

[MetroMPG]

Hi Breanne - welcome to the forum!

It's good that GM is interested in staying on top of things online to interact with their customers.

One question: do you represent GM strictly in the USA? I ask because the forum membership is very international (though mostly American).

Aveo, as you may know has been and is still being sold around the world (despite the name change to Sonic in the US and a few other markets).

cheers-
Darin

[Chevy Customer Svc]

Thanks for the welcome! Yes, I can assist with dealer problems, too. I will look into the issue for that member right away. I also, typically, work within the United States, but have access to some international information. I look forward to helping everyone the best I can.
Breanne
Chevrolet Customer Service

[charlieb]

welcome to the forum chevy customer svc. i read thru some of your responses to some of the threads and im sure you are wanting to help people but(i mean this in the nicest way) making an appointment is not really what people always need (they could of made that appointment themselves) usually what people are looking for is some friendly(free) advice.usually the appointment will cost us a fair bit(unless covered by warranty) people ask questions here about problems which are sometimes common problems we all have and we share the solutions.so we are dealing with things like poor quality timing belts(which we share advice and change them ourselves) we are dealing with poor quality bushings in the rear axle(gm dealership would like 1600.00 to change entire rear axle) we have adapted to using volkswagen bushings to fit at a cost of 60.00.this is only 2 examples of many.so basically all im saying is we all know that we can make an appointment at the dealership or a trusted local garage, but if you recieve a reply that is a little abrasive from some1 you need to realize its not personal just many people dont neccessarily trust the stealerships.again dont mean any harm or insult i am only giving my opinion as many others will probly do the same.

[Sidewinder]

Hey this is pretty neat! Two thumbs up for GM doing this, as it will be a good way for them to talk to the consumer of their product directly and not through the dealership middleman. I do agree with charlieb a bit, some dealerships can be pretty brutal, it took a local dealership here 5 tried to properly fix the rear suspension for my old Lumina, and my dad had to look up the instructions so they could actually fix it.

Welcome to the forum though, I for one am excited to see what can come from this.

PS. Why can I not get a spray can of Imperial Blue Metallic in Canada but you can in the States? I don't know if you would know this.

[wylee]

Hello Breanne.

I think this is a lost cause since I've gotten nothing more than a very diplomatic "get lost" from everyone I've emailed at GM about it, but what are the prospects for obtaining one of the highly sought Aveo deposit boxes here in the states?

Seen in this and a few other threads Storage box on top of the dash

Please, for the love of Pete, don't say "contact your dealer." GM does not make it available to North American dealers.

GM --> <-- wylee

[NYChevoo]

Hey Breanne! Welcome to the forums! Definitely two thumbs up for Chevy making an outreach like this! I think its very cool that this is happening. Two Aveos currently owned, a 2012 Cruze and a Z71 Suburban yeah I'd say I'm happy with Chevrolet!

[thugren]

Hello Breanne, Well I have a 2007 Chev Aveo the 4 door version. I have been happy with it!. But there is a real lack of Chev/GM Upgrades too this.

[auraxr]

Hello Breanne: Pleased to have you here in this forum. I too would be interested in purchasing one of the "storage boxes on top of dash" for my '08 Aveo sedan. Click on the link that wylee provides in his reply and you will see a picture of the part number GM lists for this item. # 96457642 A check of local dealership and several on line sources say that part number cannot be found. Any help would be appreciated. Thanks!


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